Terms of Service
About these terms
These are the terms on which Lark Ventures Pty Ltd as trustee for the Lark Venture Trust (ABN 95 830 642 114), trading as “Love To Work Here” (“we”, “us”, “our”), provides the Love To Work Here certification service (the “Service”) to the business that purchases it (“you”, “your”, “Client”). By purchasing the Service, forwarding the Survey to your team, providing your team’s contact details to receive the survey, or otherwise using our website, you agree to these Terms.
The Service
2.1 The Service is a workplace culture assessment and certification process for small and medium businesses, comprising:
a Discovery Call or Pulse Check to confirm eligibility and scope;
an independent, anonymous employee survey (“Survey”), which we or our survey provider send to your team;
analysis of Survey responses and delivery of an Insights Report, including aggregated results and anonymised verbatim comments, accessible through a secure company portal;
an Action Toolkit of improvement resources; and
if your business meets our certification standard, a “Love To Work Here Certified” badge and accompanying marketing pack.
2.2 The Service is a one-off engagement. There is no subscription and no ongoing software fee.
2.3 We may update the certification standard, Survey content, or scoring methodology from time to time to keep the certification meaningful; we'll use the standard current at the time your Survey is run. If we make a change after you've purchased but before your Survey is sent that makes it materially harder for your business to certify, we'll tell you before your Survey goes out and give you the option to cancel for a full refund instead.
2.4 We'll give you login access to a company portal to view your Insights Report, Action Toolkit tools, and helpful information for promoting and using your accreditation. You're responsible for keeping your login credentials confidential and for all activity under your account, and you must limit access to authorised personnel in your business. We may suspend or restrict portal access if we reasonably believe it's being misused or shared outside your business. Your portal access remains available for at least 12 months from your Survey closing.
Eligibility
3.1 The Service is intended for small and medium businesses with eligibility criteria, including a minimum number of employees specified on our website at the time of purchase.
3.2 If we determine, before the Survey is sent, that your business does not meet our eligibility criteria, we'll let you know and provide a full refund.
3.3 You're responsible for giving us accurate information about your business and team when you purchase the Service.
3.4 We'll record the eligibility criteria as displayed on our website at the time of your purchase, and that version applies to your engagement even if the criteria shown on our website later change.
Price and Payment
4.1 The current price is shown on our is payable in full, upfront, via the payment method(s) offered at checkout.
4.2 Prices are in Australian dollars and exclude GST unless stated as GST-inclusive.
4.3 Payment is processed by Stripe, a third-party payment provider. We don't store your full card details; see our Privacy Policy for how payment information is handled.
Survey Participation and Data Integrity
5.1 The Survey is designed to be anonymous: individual responses are not identified to you, and we only provide you with aggregated results and themes.
5.2 Because responses are anonymous, once submitted they can't be individually located, edited, or removed - we can't tell which response came from which employee.
5.3 You agree to distribute the Survey only to genuine current employees of your business, and not to submit responses yourself or ask others to submit responses on employees' behalf.
5.4 We may exclude or flag responses we reasonably believe are fraudulent, duplicated, or not from genuine employees.
5.5 Your Insights Report may include verbatim comments from the Survey's free-text questions. Even though the Survey doesn't collect respondent names, in a small team it may still be possible to infer who wrote a particular comment from its content or context. You agree to treat everything in your company portal, including verbatim comments, as confidential, and not to use it to identify, question, or take action against an employee based on a comment or suspected authorship.
Certification Outcome and Retest Guarantee
6.1 If your business meets our certification standard, we'll issue a “Love To Work Here Certified” badge, valid for 12 months from the date of certification, along with your Insights Report and marketing pack.
6.2 If your business doesn't meet the standard on your first Survey, you'll still receive a full Insights Report and Action Toolkit, and you're entitled to one free retest within six months of your original Survey closing.
6.3 Fees are non-refundable once the Survey has been sent to your team, because the Insights Report, Action Toolkit and analysis are delivered to you regardless of certification outcome. This is in addition to, and doesn't limit, any consumer guarantee you have under the Australian Consumer Law that can't be excluded (see clause 9).
6.4 If you believe your Love Score was calculated incorrectly (for example, because of a data error or a Survey response that shouldn't have counted), contact us within 30 days of receiving your Insights Report and we'll review the calculation. This doesn't limit your rights under clause 6.2 or the Australian Consumer Law.
Use of the Certification Badge
7.1 If you're certified, we grant you a non-exclusive, non-transferable licence to display the “Love To Work Here Certified” badge and related marketing assets on your job ads, website, careers page and social media, for as long as your certification remains current.
7.2 You must not alter the badge, use it in a misleading way, or continue using it after your certification expires or is revoked.
7.3 Before we revoke your certification under this clause, we'll notify you of our concerns and give you at least 5 business days to respond, unless we reasonably believe the badge is being used in a way that misleads the public, in which case we may act immediately and explain our reasons afterwards. We may revoke your certification and require you to stop using the badge if we reasonably believe it was obtained through inaccurate information or manipulated Survey responses, or if you materially breach these Terms.
7.4 “Love To Work Here™” and our badge designs remain our intellectual property; certification doesn't transfer any ownership of them to you.
Intellectual Property
8.1 We own the Survey methodology, scoring engine, report templates, Action Toolkit content, and other materials we create in providing the Service.
8.2 You own the data and content specific to your business (e.g. your company name and details); you grant us a licence to use it as needed to provide the Service and, in de-identified or aggregate form, to improve our methodology and for benchmarking.
Liability
9.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
9.2 To the extent permitted by law, our liability for any claim arising from the Service is limited, at our option, to re-supplying the Service or refunding the amount you paid for it.
9.3 The certification reflects Survey results at a point in time and is not a guarantee of any particular business outcome (e.g. hiring success, staff retention, or future survey results).
9.4 To the extent permitted by law, we exclude liability for indirect or consequential loss.
Termination
10.1 Either party may end the engagement before the Survey is sent by written notice; clauses 3.2 and 6.3 govern refunds in that case.
10.2 We may suspend or end the Service if you breach these Terms and don't fix the breach within a reasonable time of us telling you about it.
General
11.1 These Terms are governed by the laws of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of its courts.
11.2 We may update these Terms from time to time for future purchases; the version on our website at the relevant time applies, and we'll flag material changes. Changes won't apply to an engagement you've already paid for, except where required by law or where the change benefits you.
11.3 If any part of these Terms is unenforceable, the rest continues to apply.
11.4 Before starting court proceedings (other than for urgent injunctive relief), each party will first try in good faith to resolve any dispute through direct negotiation for at least 14 days, and if that doesn't work, through mediation.
11.5 Contact us at certification@lovetoworkhere.com with any questions about these Terms.